Cancellation and Refund Policy

Last updated: 4 September 2026

This policy explains the general process for cancelling or changing a Yug Yatra booking. The cancellation schedule and supplier conditions written in the accepted quotation apply to the specific trip.

Package-specific cancellation terms

Cancellation charges depend on how close the request is to departure, the travel dates, services reserved and the rules of the hotel, transport operator or other supplier. Review the written cancellation schedule before paying because peak dates, permits, special fares and some advance purchases may be non-refundable.

How to submit a cancellation

Send the request in writing from the telephone number or email used for the booking. Include the booking or quotation reference, lead traveller name and the service to be cancelled. The effective cancellation date is when Yug Yatra receives and acknowledges enough information to identify the booking.

How an eligible refund is calculated

The refundable amount is the money received for the affected service minus the cancellation charge, non-refundable supplier payments, payment-processing cost where applicable and any service already used. A clear calculation should be shared after relevant supplier deductions are known.

Refund method and processing

An eligible refund is normally returned to the original payment method or agreed account after supplier confirmation. The expected processing period is the timeframe written in the confirmed quotation or later refund acknowledgement. Bank and payment-provider processing can add time after the refund is released.

Date, name or itinerary changes

A requested change is subject to new availability and supplier approval. Fare differences, amendment fees or replacement-service costs may apply. A change is not confirmed until the revised itinerary, price and payment position are accepted in writing.

No-show and partially used services

A traveller who misses a pickup, check-in or scheduled service without an acknowledged change may be treated as a no-show under supplier rules. Services voluntarily left unused after a trip begins are not automatically refundable.

Weather, closures and events beyond control

Weather, natural events, road or border closures, official restrictions and other conditions outside reasonable control may lead to rescheduling, an alternative route, supplier credit or a supplier-dependent refund. An immediate cash refund cannot be assumed where a supplier has not returned the relevant amount.

How to raise a refund question

Use the contact page and keep the accepted quotation, payment proof and cancellation acknowledgement. Review the related Terms and Conditions for booking confirmation, traveller responsibilities and third-party services.